Exclusive Personal Training
Privacy Policy
Last updated: 24 September 2026
Exclusive Personal Training ("EPT", "we", "us", "our"), operated by Elliott Performance Team Pty Ltd, is committed to protecting your privacy. This policy explains what personal information we collect through our website and through the EPT apps, how we use and protect it, and your rights. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because we hold health information, we treat ourselves as a health service provider under that Act regardless of our size.
Who we are
Exclusive Personal Training is a private personal training studio based at 502 Hay Street, Subiaco, Western Australia 6008. If you have any questions about this policy or your information, you can reach us using the details at the end of this page.
What this policy covers
Two different things, and they hold different information:
- This website — our assessment, enquiry and referral forms, and the analytics that tell us how the site is used.
- The EPT apps — the app your coach writes your programme in, and the app you read it in. If you train with us, almost everything below in "Your training record" is about those.
Information we collect through the website
- Information you give us through our assessment, enquiry and referral forms: your name, email address, phone number, role or company if you provide it, your goals, and general information about your training and lifestyle.
- Limited health-related information you choose to share, such as an injury or training history, so we can respond safely. We treat this as sensitive information and collect it only with your consent.
- Referral information, where an existing member introduces someone to us. We rely on the referring member confirming that person is happy to be contacted.
- Information collected automatically when you visit: device and browser type, pages visited and similar analytics data, through cookies and tools such as Google Analytics.
Your training record, in the apps
If you train with us, your coach keeps your record in our apps. It holds:
- Who you are — your name, and your email and phone number where you have given them, so we can reach you and so you can sign in to your own app.
- Your training — the programme your coach writes, every load, set and repetition recorded in your sessions, which sessions were signed off and by which coach, how hard a session was, and your coach's notes about your training.
- Health information you and your coach record so we can coach you safely: injuries, pain you report and where it is, chronic conditions and anything else you tell us at your consultation; skinfold (caliper) measurements and the body-fat figure worked from them; body composition and bodyweight; movement and posture screens; sleep, stress and lifestyle answers; and any nutrition or supplement plan your coach writes for you. This is sensitive information under the Privacy Act and we collect it only with your consent and only to coach you.
- What you write to us — messages to your coach, your weekly check-in, notes on a session, anything you log on a day you train on your own, and weigh-ins if you record them.
- Very little about your device — the day you last opened the app and which version of it you were on, so we can tell whether your app is up to date. On iPhone, the app also checks for updates to itself. Each check sends our update service (Capgo) a random number made for your copy of the app, the app and iOS version, and whether it came from the App Store or TestFlight. None of it carries your name, your email or anything from your record. We do not collect your location, your contacts, your photos, or any advertising identifier.
There is no advertising and no tracking in either app. Nothing in them is used to profile you, and nothing about you is sold or shared for marketing.
How we use it
- To respond to your enquiry and arrange a consultation;
- To write, deliver and adjust your coaching, and to keep a record of your training over time;
- To communicate with you about your training, your appointments and our services;
- To improve our website, our services and our members' experience;
- To meet our legal and regulatory obligations.
We will only use your information for the purpose you provided it, a directly related purpose you would reasonably expect, or where you have given consent. We do not use your health information for marketing.
Who can see it
Your coaches at EPT. Our coaching team share the client records, so any of our coaches can open yours — that is how someone can cover a session for you. Nobody outside EPT is given access to your record.
Your own app shows only you. If you train alongside a partner, each of you sees only your own numbers.
Two things are emailed to your lead coach so nothing is missed: a note when you finish each phase of your programme, and a note when you report pain — that one includes your name, the session it followed, where it hurt, how your energy was and anything you wrote. Those emails go to your lead coach's EPT address and nowhere else, and are sent through Google's email service.
We do not sell your personal information. We share it only with the service providers who store and deliver it for us, below, and where we are required to by law.
Where it is stored
Our apps run on Google's Firebase platform. Your record is stored in Google's Sydney, Australia data centre. Two parts of the service are processed overseas: signing in is handled by Google in the United States, and the small automated jobs that send the emails above run on Google servers in the United States. Our website and its analytics are provided by Squarespace and Google. When you open the web version of the app, your phone requests typefaces and app code from Google's servers, so your internet address reaches Google. The iPhone app carries these inside it. Its update checks go to Capgo, run by Digital shift OÜ in Estonia, which processes them on servers outside Australia.
Access is limited to EPT team members who need it. We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep backups of client records so that work is not lost.
Cookies and analytics
Our website uses cookies and analytics tools to understand how visitors use the site and to improve it. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do. The apps use no cookies and no analytics tools. The iPhone app's update checks are described above.
Your rights
You can ask us for a copy of the personal information we hold about you, or to correct it if it is wrong. Much of it you can already see for yourself in your app. You can ask us to stop sending you marketing at any time.
Deleting your information. You can ask us to delete your account in two ways: in the ARC app, open the Coach tab and tap Delete my account, then Request deletion; or email us at director@eptcoaching.com. Within 14 days of your request we delete your training record and its backups, everything you wrote in the app (your messages, check-ins, notes, answers after your sessions and weigh-ins), and your login, and we email you when it is done. Your request is emailed to our director so that it is acted on. Until then the app keeps working as usual. If you change your mind before then, tell your coach. If any copy has to be kept for a while longer, for example a backup that expires on its own, our email tells you what it is and when it goes.
If you are concerned about how we have handled your information, please contact us first. You also have the right to complain to the Office of the Australian Information Commissioner at oaic.gov.au.
How long we keep it
While you train with us, your record is kept — it is the record of your training, and clients often come back to it years later. If you stop training with us we keep it so that it is there if you return, unless you ask us to delete it, and we will then delete it as above. Enquiries that never became coaching are kept only as long as we need them.
Children
Our services and our apps are for adults. We do not knowingly collect information from anyone under 18 without a parent or guardian's involvement.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown above.
Contact us
For any privacy question or request, including access, correction or deletion:
Exclusive Personal Training
Elliott Performance Team Pty Ltd
502 Hay Street, Subiaco, Western Australia 6008
Email: director@eptcoaching.com
Phone: 0421 865 475
